Shipping and Delivery
Please note that all orders placed on this website are shipped from RoC Works, located in Selston, England.
Processing Times & Procedure
Since we produce all out own products we control our stock levels and are in control of our own production planning. This means that even if something is not in stock we can make it reasonably quickly so you don't see any delay in your product shipping. 99% of standard orders are processed and shipped within our five working day promise.
There are a couple of things you can do to make sure that there is no delay when you place your order. However, at extremely busy times it can take up to 10 days for orders to leave.
Make sure your email address is correct and you include a contact phone number. The phone number is important as we need one if your order is being sent via courier, if you don't supply one it will create a delay as we need to contact you before we can book a collection for your parcel - this is important if Paypal is your method of payment, please add a phone number in the comments section if you have not entered one on the website.
When you place an order you will receive an email from the website confirming its receipt, this normally happens instantly but if you don't get one please check your spam folders. When we have processed your order and it is shipped you will receive a second email confirming this. If we have any questions or foresee any excessive delays we will give you a heads up and let you know.
We ship orders from the UK via Royal Mail Standard Service.
Parcels sent usually take 2-4 days from shipping to arrive at your door. Shipping to the US usually takes 5-10 days with these methods. See below for full details, prices and estimated timings for other countries. Delivery charges are £5.00 for all orders wherever you live.
The following chart shows the full details of our service:
|Postage Costs for Orders|
Eastern Europe & Scandinavia
|Rest of World||5-10||£5.00|
*Delivery time does not include the time it takes to process the order. Delivery times are estimates. Orders can take up to 14 Days (UK) or 28 Days (RoW).
UK customers should receive their orders, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 15 days but the vast majority of cases are much quicker than that (please let us know if it ever takes longer).
European customers generally receive their orders within 15 working days and Rest of the World customers within 28 working days.
Please note custom charges may apply when shipping outside of the UK and Europe.